Shipping policy

I haven't received my order, but the tracking shows it has been delivered. What do I do?

It is very important that you report this to us IMMEDIATELY. In order for us to investigate the matter with our distribution center or shipping partners and potentially replace the items, this must be done within 7 days from the stated delivery date.

This also applies to customers who have chosen Premium Shipping. In these cases, we can often replace the order faster, without delays related to third-party investigations.

Please contact us via the "Help" button on the website and follow the instructions to submit a request or complaint.

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What else should I know about shipping and delivery?

We guarantee our delivery times, so you can shop with confidence.

Since orders are shipped from our distribution center, we always recommend waiting an additional 24 hours before contacting customer service. This gives the local carrier time to attempt delivery (even in the case of minor delays).

Experience shows that any delays normally do not exceed 24 hours.

On average, our delivery times are:

• Standard free tracked shipping: 4–7 business days (100% FREE)

We have an order processing time of 1–3 business days before the order is shipped.