Refund policy

REFUNDS, RETURNS, AND OTHER CUSTOMER POLICIES

Refunds, Returns, and 100% Guarantee

At OCUSH, we are committed to ensuring that you are completely satisfied with your purchase. That is why we offer a full 120-day money-back guarantee on all purchases — no questions asked. If for any reason you are not satisfied with your order, you can request a refund within 120 days of receiving the product.

Have an issue? — Here's how to start a refund/return

To request a refund, simply contact us. The fastest way is through the Help button in the bottom right corner of our website or app. Follow the instructions to submit your request so we can process your refund, replacement, or return (if necessary).

Please have the following ready:

  • Order number
  • Email address used when placing the order
  • (Optional) Photos or a description of the issue

You can also contact us by email: support@ocush.com We normally respond within 24 hours (Mon–Fri). Remember to check your spam folder if you haven't received a reply.

Important to note

  • We do NOT have a public return form. If a return is necessary, we will provide you with clear instructions. In most cases, we will send a prepaid return label.
  • Do NOT send anything back without contacting us first. Unauthorized returns cannot be processed.
  • Products purchased through our website/app cannot be returned to a physical store. We also cannot accept returns for products not purchased directly from ocush.com.

Our 120-Day Money-Back Guarantee

We stand behind our products. If you are not satisfied for any reason, you are entitled to a full refund within 120 days of receiving your order — no explanation required. We can also offer a replacement or exchange if you prefer. In most cases, you do not need to return the product. If a return is necessary, we will guide you through the process.

Refund Details

  • Refunds are issued to the original payment method
  • Processing time may vary depending on the payment provider
  • If a discount was used, the amount you actually paid will be refunded
  • If the order had free shipping and the refund changes this, shipping costs may be deducted

Return Conditions (if applicable)

If a return is necessary:

  • Follow the instructions provided by customer service
  • Provide the necessary information to process your request

Important: Returns sent without prior authorization cannot be accepted or processed.

Our customer service team is always here to help you and ensure you have the best possible experience. Your satisfaction is our priority.

Disclaimer

Ocush reserves the right to update or change this policy at any time without prior notice. Changes take effect immediately upon publication on the website. By purchasing from Ocush, you agree to these terms.